INFORMATION ON DATA MANAGEMENT

The undersigned nextmeet global Kft. as the Data Controller provides the following information to the Data Subject regarding the processing of the personal data provided to it:

1. Scope of personal data processed:

The Data Controller processes the following personal data provided by the Data Subject:

All data that the user provides during registration.

2. Legal basis for data processing:

Act CXII of 2011 (Privacy Act) or the consent of the Data Subject. Personal data may only be processed with informed consent.

Please note that the processing is based on your consent. You are required to provide personal data when using the service. Failure to do so will result in our inability to provide the service.

3. Purpose of data processing:

The purpose of the processing is to provide the Data Subject with appropriate information, offers, services and contact and, in the event of a complaint, to enable the communication of the complaint, to identify the complaint and to record the obligations and mandatory data arising from the law.

4. Data transmission:

The Data Controller may transfer the Data Subject's personal data to third parties and to third countries and international organisations only with the Data Subject's explicit consent.

5. Who is authorised to process the data:

Name: nextmeet global Kft.

6. Duration of data processing:

Duration of processing for all processing activities on a voluntary basis lasts

a) until the purpose is achieved and the personal data are deleted, or

b) until the Data Subject’s consent to the processing of his/her data is withdrawn and his/her personal data is deleted,

(c) until the execution of a decision of a court or public authority requiring erasure or, in the absence of such a provision and unless otherwise provided by law,

(d) until the limitation period for the enforcement of rights and obligations arising from the legal relationship in relation to which the Controller processes the personal data. In terms of the applicable Article 6:22 paragraph (1) of the Civil Code, the data shall be retained for 5 years, and the records shall be kept for 8 years pursuant to Section 169 paragraph (1) of the Act C of 2000 on Accounting.

In the case of mandatory data processing, the applicable law or municipal regulation sets the duration of data processing.

7. Rights and remedies relating to data processing:

The Data Subject may request the provision of information by the Data Controller, the deletion, rectification or blocking of data, or object to the processing of data, as provided for in the Privacy Policy and the Information Notice on Data Subject Rights.

If the Data Subject considers the processing to be unlawful, he or she may claim compensation or damages, take legal action, initiate supervisory authority proceedings or lodge a complaint with the Data Protection Officer.

8. Contact details

Contact details of the Data Controller:

Company name: nextmeet global Kft.

Registered office: Hungary 8900 Zalaegerszeg, Zengő út 10.

Company registration number: 20-09-075790

Tax ID: 26185877-1-20

E-mail: info@gonextmeet.com 

Date ..........................., .................year ....................... month ......... day

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                                                                                                                        Data Controller

Process for deleting personal data

The user may request the deletion of his or her data by writing to info@gonextmeet.com .

To do so, it is necessary to provide the user's registration email address.

COMPLAINTS HANDLING POLICY

Company name: nextmeet global Kft.

Registered office: H- 8900 Zalaegerszeg, Zengő út 10.

Company registration number: 20-09-075790

Tax ID: 26185877-1-20

E-mail: info@gonextmeet.com 

hereinafter referred to as the Company

has established a Complaints Handling Policy to ensure transparent, efficient and effective handling and investigation of complaints from Data Subjects according to uniform rules.

This policy is based on Act CLV of 1997 on Consumer Protection and the General Data Protection Regulation (hereinafter GDPR).

The data of the complainant shall be handled in accordance with the provisions of Act CXII of 2011 on Informational Self-Determination and Freedom of Information (hereinafter referred to as "Privacy Act").

THE COMPLAINT HANDLING PROCEDURE

1. How to report a complaint

Verbal complaint

The verbal complaint should be investigated immediately and remedied as necessary. If the Data Subject does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Company will promptly take a record of the complaint and its position on the complaint.

The Company shall provide a copy of the minutes to

• the Data Subject on the spot, in the case of an oral complaint communicated in person^[1],
• the Data Subject at the latest at the same time as the reply on the merits in the case of an oral complaint communicated by telephone or other electronic communication service, and shall otherwise proceed with the written complaint.

In the case of telephone complaint handling, telephone communication with the telephone helpdesk must be audio-recorded and the audio-recording must be kept for 5 (five) years. The audio-recording must be brought to the attention of the customer at the start of the call.

Upon request of the client, the audio-recording shall be made available for listening back and a certified transcript of the audio-recording shall be made available free of charge within fifteen days.

The Company must assign a unique identification number to any oral complaint made by telephone or electronic communication service. The introduction of a unique identification number shall facilitate the traceability of the complaint. This number shall also be communicated to the Data Subject.

The record of the complaint must include the following:

• the name and address of the Data Subject,
• where, when and how the complaint was lodged,
• a detailed description of the Data Subject's complaint and a list of the documents, records and other evidence presented by the Data Subject,
• a statement of the Company's position on the Data Subject's complaint, as long as an immediate investigation of the complaint is possible,
• the signature of the person who took the record and, with the exception of an oral complaint made by telephone or other electronic communication service, the signature of the Data Subject,
• where and when the record was taken,
• the unique identification number of the complaint, in the case of an oral complaint made by telephone or other electronic communication service.

In the event of a verbal complaint, the Company shall provide the Data Subject with the following means for making a complaint:

1. In person:

In person after online consultation.

b) By telephone

Written complaint

• The Company is obliged to reply to the written complaint in writing within 30 (thirty) days of receipt and to take measures to communicate the complaint.
• A shorter time limit may be set by law, or a longer time limit may be set by statute. The Company shall state the reasons for its rejection of the complaint.
• The Company is obliged to keep the record of the complaint and a copy of the reply for a period of 5 (five) years and present it to the supervisory authorities upon request.
• If the complaint is rejected, the Company is obliged to inform the Data Subject in writing of the authority or the conciliation body to which he or she may refer the complaint, depending on its nature.
• The complaint must not only be replied to within thirty (30) days, but also be delivered to the Data Subject.
• The requirement of written form may be satisfied by letter, e-mail or fax, or by any other means which permits the recipient to store the data permanently for a period of time adequate for the purposes for which they were intended and to display the data in an unaltered form and content.

By proxy:

• The client may also act by proxy, but the proxy may only represent the client if the power of attorney is contained in a public or private document that has full probative value.

2. Registering the complaint

The Company keeps a record of complaints and the measures taken to settle or resolve them. The records shall include:

• a description of the complaint and the event or fact that is the subject of the complaint,
• the date on which the complaint was lodged,
• a description of the action taken to settle or resolve the complaint and, in the event of refusal, the reasons for the refusal,
• the time limit for compliance with the measure and the name of the person responsible for its implementation,
• the date of the reply to the complaint.

The complaint and the response must be kept for five years.

3. Legal remedies

In the event of a total or partial rejection of the complaint, or if the 30 (thirty) day statutory time limit for responding to the complaint has expired without result, the Data Subject may turn to the following bodies or authorities:

1) If the complaint relates to a refusal by the controller to provide information, rectification, blocking or erasure in relation to data processing, the complaint may be addressed to the National Authority for Data Protection and Freedom of Information.

Name: National Authority for Data Protection and Freedom of Information

Headquarters: 1055 Budapest, Falk Miksa utca 9-11.

Postal address: Hungary 1363 Budapest, PO Box 9.

Email: ugyfelszolgalat@naih.hu

Phone: +36 (1) 391-1400

Fax: +36 (1) 391-1410

Website: http://naih.hu 

2) In the event of a dispute relating to the formation, validity, effects and termination of the contract, as well as to breaching the contract and its effects, a conciliation procedure may be initiated at the Conciliation Board.

Name: Budapest Conciliation Board

Headquarters: 1016 Budapest, Krisztina körút 99. I. emelet 111.

E-mail: bekelteto.testulet@bkik.hu

Phone: (1) 488-2131

Fax: (1) 488.2186

Website: http://bekeltet.hu/ 

3) The district offices are the first instance in consumer protection matters.

4) A customer who is not a consumer may, after submitting a complaint to the Company, seek redress before the court having jurisdiction and competence to hear the case (www.birosag.hu).

IN FORCE

These rules are effective from 01 April 2024